FREQUENTLY ASKED QUESTIONS

Is Stepping Out for women only?

Everyone is welcome at Stepping Out. If you are looking for a fun night with friends or loved ones, strap on your best shoes and join us in support of Dress for Success Ottawa.

What is the dress code?

Stepping Out is fun and fashionable! At Dress for Success we are all about empowering others: wear what makes you feel your best so you can #StrutForward on the red carpet with confidence. Looking for inspiration? Head to our Facebook page for photo albums of years past to see what others have worn over the past decade.

Will dinner be served?

Stepping Out is not a sit-down meal, however, there will be passed hors d’oeuvres throughout the evening and our ever-popular late-night eats poutine bar!

Is there a cash bar, or are drinks included?

Our Gowling WLG VIP ticket holders can enjoy free wine and beer at the Gala Bar all night long courtesy of our libation partners. Regular and Early Bird ticket holders receive one free glass of wine or beer from the Gala Bar and then can continue to enjoy themselves at the Main Bar via direct purchase.

How can I buy tickets?

Our tickets are available for purchase online as of March 1st. Go to steppingout.ca/tickets to purchase yours today!

Can I buy tickets at the door? If so, what method of payment do you accept?

Regular tickets can also be purchased at the door for $75. We accept all major credit cards or cash and there is a debit machine onsite.

Do you offer refunds?

Stepping Out cannot offer refunds, but the tickets can be transferred to someone else or converted into a charitable receipt up to 5 days in advance of the event. Anyone who purchased a ticket for the original event date of May 8th has the opportunity to request a refund until May 31st.

What if the event is cancelled or postponed?

On March 13th, for the health and wellbeing of our guests, staff, volunteers and community Dress for Success Ottawa postponed Stepping Out 2020 until the fall. Please see our statement about our reasoning and next steps leading up to the Fall date of Friday, the 11th of September.

What if my tickets are lost or stolen?

There is a digital copy of your ticket available at check-in: simply give your name or check your email history for your original receipt.

Can I show my tickets on my phone at the door or do I need to have the physical tickets with me?

Save a tree, bring your phone! Our registration volunteers will be scanning everyone in or searching our registry for the name.

Can I put tickets on hold?

Tickets are available for pre-purchase or at the door. No tickets will be held without payment.

At what age does a child need a ticket?

Stepping Out is an adult event and we don’t recommend you bring children. No childcare is available, and there is no discount or free entry for children.

Can I receive a charitable tax receipt?

Charitable receipts will be provided for all donations following the event. The price of the tickets and auction purchases are not tax receiptable.

Is Stepping Out accessible?

Dress for Success Ottawa is focused on making all their events accessible to all. Thanks to our partners at Buildable, the event space is fully wheelchair accessible. If there are any accommodations that you are concerned about, please email events@dressforsuccessottawa.ca directly to discuss!

What type of seating do you have?

Limited seating is available around the event space on both high and low chairs.

What time do the doors open?

Our VIP ticket holders are welcome to enter Stepping Out beginning at 6pm for our Gowling WLG VIP Experience, with early access to our glam stations and an open bar. Doors open to all other ticket holders at 7pm.

Where should I park and is parking free?

Lago Bar and Grill is located within the Dow’s Lake Pavillion on Queen Elizabeth Drive. Pay parking is available within the Dow’s Lake Parking Lot. Lago is also a 5-minute walk away from Carling Station on the LRT Trillium Line. Buses 55, 56, 85, and 505 can all drop you off a block away.

Are there ID requirements to enter the event?

Stepping Out is an adult event. You will not be asked to show ID at registration but Lago Bar and Grill bartenders and staff reserve the right to ID you at the point of service.

The name on the ticket doesn’t match the attendee’s name. Is that okay?

To avoid confusion at registration we recommend providing your guest names either at the time of purchase or by emailing events@dressforsuccessottawa.ca. If you would like to transfer your ticket to someone else, please email us and we will update the information so that they receive any needed information or alerts.

Is there a way for me to get updates as the event gets closer as well as on the day of the event in case there are weather or traffic delays or other problems that could affect the event?

All our ticket buyers will be added to our event alerts email list. Please make certain to mark events@dressforsuccessottawa.ca as a “safe sender” or check your spam folders 3 days out to make certain that you don’t miss important information.

Buying tickets for someone else? Make certain that you put their email on the ticket so that they also stay in the know!

I put my name on a silent auction item but left before the end. How do I know if I won?

All winners who do not pick up their silent auction items will be contacted within 5 business days of the event to schedule prize payment and pick-up at 200 Catherine Street. If you would like to verify, please email events@dressforsuccessottawa.ca and we will get back to you at our earliest convenience.

I lost my gift certificate or prize, can you help?

For silent or live auction items, Stepping Out can connect you with the prize provider and you can discuss options directly with them. Unfortunately, for gift certificates won at the Art Wing Gaming Station, we cannot provide proof to the partner of who won what and therefore are unable to help.

I forgot to pick up the prize I won.

Please email events@dressforsuccessottawa.ca with a photo of your prize slip and we will work with you around setting up a time for pick-up at 200 Catherine Street.

I have other questions that haven’t been answered. Who can I contact?

Email Dress for Success Ottawa at events@dressforsuccessottawa.ca and we will get back to you as quickly as we are able!